Payment and Shipping :

All payments are made through Paypal  ( credit card or paypal account)

Or via bank check or bank transfert ( Processing time will be longer) Please contact me for this option.

Layaway option :

You can choose to pay via layaway method for doll.

Layaway offers the possibility to pay your doll up to 3 payments spread over 3 to 4 months.

You need to pay a 70 euros deposit for ordering the doll.

After that, please contact me via email so we can settle the installements.

No refund possible, please insure your capacity to fullfill the payments before ordering the doll.

The goods will be sent once all payments are done.

Shipping :

All dolls are sent via Colissimo insured and tracked package for France, insured and tracked EMS package for the rest of the world.

Small articles such as eyes, wigs are sent via tracked letter.

All packages can be tracked on

Ordered products are shipped to the delivery address indicated by the Purchaser during the order.
For security reasons imposed by Paypal, this address must be the same as the one given to Paypal during payment. 

Delivery time is about 3-4 working days for France and up to 8 working days for international. These delays may vary depending on the weather, holiday times, customs etc.

Customers may be required to pay customs fees when receiving foreign shipments. Nina's Dolls unfortunately has no control over any fees/taxes levied by your country's government. Nina's Dolls is by law unable to undervalue shipments or mark them as "Gift", and therefore cannot fulfill any such requests to do so. All orders are marked as "Merchandise" with the full value of contents written on an invoice attached to the outside of the parcel. 

Please note that some countries may require parcels to be opened for customs inspection. Nina's Dolls cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.