Terms and Conditions

Those general conditions apply between the company NINA'S DOLLS (SIREN 840 717 664), established at 77 chemin de Party, Résidence la Batarelle Basse Bat2 Entree A4, 13013 Marseille,

Hereafter named "The Company",


Every physical person purchasing a product on the Website www.nina-dolls.com,

Hereafter named "the Purchaser".


Those conditions define the home shopping terms between the Company and the Purchaser, from ordering to payment and delivery.

They settle every stage necessary to place an order and assure it's follow-up between the contracting parties.

Placing an order on the Website www.nina-dolls.com, published by NINA'S DOLLS, implies a full and unreserved acceptance of those conditions.

The Purchaser declares to be aged of 18 years or more and to have the legal capacity to place an order on the Website.


Article 1: Product conformity

The products available for sale are the ones displayed on the Website the day the Purchaser refers to it.

The products are available for sale while stocks last. In case of a mistake about the availabilty of an ordered product, the Company informs the Purchaser by email in the shortest possible time. The Purchaser is then free to request a replacing product equal in terms of quality and price, or to cancel his order.


The products put on sale are described and presented in the most accurate way possible. In case of mistakes or oversights in this presentation, the Company's responsibility could not be involved. The texts and photographs illustrating the products are indicative and have no contractual value.

The Purchaser specifically notes the inevitable displaying differences existing between various computer screens, and the slight color variations following from it between the product and its displayed photographs.


Article 2: Prices

The prices are displayed on the Website all tax inclusive, without shipping fees.

Shipping fees vary according to the delivery zone indicated by the Purchaser during order and validated by the Company at confirmation.


In case of a VAT rate change, products prices may change as well without prior notice.


Article 3: Payment (and securisation of payment)

The order's payment is made through Paypal's payment website (credit card or Paypal account).


The Company uses Paypal's online payment and securisation services, and has no access to the confidential data relative to payment, which are directly managed by the securisation services.


From a given amount of purchase, a « Layaway » option may be offered during order. This option allows the Purchaser to reserve his product by paying it up to 4 installements.

The first payment will be a 70 euros deposit that the Purchaser needs to pay when placing the order.

The Purchaser then need to contact Nina's Dolls via e-mail to etablish the installements dates.

The payments will be asked at each agreed dates , the Purchaser must pay the installements within 7 days after the agreed date, otherwise, the layaway will be cancelled.

In case of payment failure of the balance within the alloted time, the Company has right to cancel the order and to put the product back on sale.

In such case of balance payment failure, no previous payment will be refunded by the Company to the Purchaser.

In such case of balance payment failure, the Company reserves the right to refuse access to the « Payment in several instalments » option to the Purchaser for any ulterior order.


Whatever payment method is choosen by the Purchaser, the product will be shipped only when the Company receives the total balance of the order.


Please insure your capacity to fullfill the payments before ordering.


Article 4: Ordering

By placing an order on the Website, the Purchaser expressly and irrevocably agrees the prices and descriptions of the products available for sale, as well as those general conditions.

The payment is made right after the order via Paypal, via bank check or bank transfert ( delay are longer and the product is sent once the payment is validated by the bank)



Article 5: Delivery

Ordered products are shipped to the delivery address indicated by the Purchaser during the order.

For security reasons imposed by Paypal, this address must be the same as the one given to Paypal during payment.

All dolls are sent via Colissimo insured and tracked package for France, insured and tracked EMS package for the rest of the world.
Small articles such as eyes, wigs are sent via tracked letter.
All packages can be tracked on www.laposte.fr

Delivery time once the package is sent  is about 3-4 working days for France and up to 8 working days for international. These delays may vary depending on the weather, holiday times, customs etc.

Purchaser may be required to pay customs fees when receiving foreign shipments. Nina's Dolls unfortunately has no control over any fees/taxes levied by your country's government. Nina's Dolls is by law unable to undervalue shipments or mark them as "Gift", and therefore cannot fulfill any such requests to do so. All orders are marked as "Merchandise" with the full value of contents written on an invoice attached to the outside of the parcel.
Some countries may require parcels to be opened for customs inspection. Nina's Dolls cannot be held responsible for any actions taken by customs officials, and we are unable to provide compensation or replacements for any items lost, seized, or damaged during the inspection.

Every delivery is announced by e-mail.

In case of products ordered during a pre-order period, the maximal delivery time is set to 120 days after the Company receives the ordered products from it's manufacturer.


Article 6: Availability

In case of unavailability of the ordered product, the Company will inform the Purchaser by sending him an email at the adress given during the order.

The Purchaser can then chose to receive another product equal in terms of quality and price, while stocks last, or to be refunded of the order's price within 30 days after his payment.


Article 7: Retractation right

Stock products: In case of purchasing a product described as "In Stock" at the moment of the order, the Purchaser has a cooling-off period of 7 days, starting form the product receipt, to exercise his retraction right without having to justify any cause or to pay any penalty, except return expenses. The product must be returned in perfect condition and in it's original packaging.

If the cool-off period period expires during a saturday, a sunday or a public holiday, it will be extended to the next working day.


Pre-orders: According to Consumer Code, products that are manufactured on client's demand are excluded from the retractation right. Orders made within the context of a a "pre-order" can't therefore be subject of retractation by the Purchaser. Still, the Purchaser is free to cancel his order within 7 days starting from the end of the pre-order period.


In case of exercise of Purchaser's retraction right, the Company will refund him the total price of the order within the 30 days following the cancellation, except the possible fund transfer fees which remain in charge of the Purchaser.


Article 8: Guarantees and responsibility

The Company answers for any conformity fault existing when product is delivered. The Company also answers for conformity faults that should result form the packaging.


In the case when a nonconforming product or a product with a latent defect is deliverded, the Company commits itself either to refund the Purchaser the price of the product or exchange it for a product equal in terms of quality and price, while stocks last.

The action resulting of the conformity fault is prescripted from one year after the products delivery.

Those measures are not exclusive of the retraction right as defined in article 7.


Are excluded from this guarantee the products which are modified, repaired, integrated or added by the Purchaser or any other person which isn't authorized by the product's provider.

The guarantee will not apply to visible vices.

The guarantee will not apply to products damaged during transportation or resulting from misuse.


The Company reminds the Purchaser that the products sold on the Website www.nina-dolls.com, which are decoration and collection items, are not to be considered as toys and are not destined to be used by children or minors. The Company's responsibility will not be engaged in case of misuse of the product by a minor.


The Company's responsibility will not be engaged in case of breach of its contractual obligations caused by a fortuitous case or a case of force majeure, as defined in legal precedents.


Article 9: Personal data

The Company commits itself to respect the privacy of all personal data given by the Purchaser on the Website and to manage them in accordance with the data protection act of January 6th, 1978.


In accordance with the data protection act of January 6th, 1978, the Purchaser can exercise his right to access the files, his opposition right and his correction or deletion right on the data concerning him by adressing his request by email to [email protected] or by post to NINA'S DOLLS, 77 chemin de Party, Résidence la Batarelle Basse Bat2 Entree A4, 13013 Marseille, France.


Article 10: Intellectual Property

All the rights on the visual or textual contents of the Website are reserved, protected by copyright and are the exclusive property of the Company.

The products sold on the Website belong to the Company's intellectual property and are registered at the National Institute of Intellectual Property (INPI).


Any reproduction, exploitation or operating, by any possible mean, in a full or partial way, of any of the Websites contents or any of the products sold on the Website for trade or advertising purpose without an explicit authorisation, is forbidden and would constitute a forgery offense punished by articles L335-2 and following of the Code of intellectual property.


Article 11: Applicable law and appropriate jurisdiction

Those general conditions of sale are enforced and interpreted according to the French law.

In case of dispute, the Purchaser commits himself to contact the Company as a priority in attempt to settle any possible disagreement betweeen the two parties out of court.

For lack of conciliation, only French court will be competent.


Article 12: Modifications of the general conditions of sale

The Company is able to adapt or modify at any time those general conditions of sale. In case of modification, each order will be governed by the general conditions of sale running the day it was placed.